Stage 1: Situation analysis
In order to obtain a clear understanding of your current business situation, we initially undertake a range of research, including industry research and analysis, and customer insights research.
The industry research and analysis involves analysing current market trends using various databases, desktop research, market intelligence and customer surveys. This analysis captures vital insights into your market and allows us to identify future growth opportunities.
In conjunction with this industry research we also undertake customer insights research – where we talk to a cross-section of staff as well as current and lapsed customers, in order to understand the interactions they have, and the brand perceptions they hold, of your company. In addition to these in-depth interviews, other techniques we can utilise are focus groups, observations (including mystery shopping) and any other activities you would like researched.